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Automation of business processes has gained importance within companies during the past few years. This can be seen in organizations with IT departments whose responsibilities are the interpretation and translation of needs and opportunities into robust information systems.

Companies assess feasible options in order to reduce production costs. One possibility is outsourcing, where a third party company with the required expertise handles the business requirements and translates them into information systems through high quality processes and on the basis of modern designing and analyzing tools and methodologies.

Companies reduce IT costs through this option. These savings can then be invested in other activities such as training, personnel certification, specialization and hardware or software acquisitions.

Therefore, companies not only reduce fixed IT production costs, but develop additional competitive advantages as well.